Friday, October 7, 2016

Bogus emails using Bank Negara Malaysia’s name

Bank Negara Malaysia has released a press statement regarding bogus emails using Bank Negara Malaysia's name which purportedly requires the recipient to click and download an attachment. Members of the public are reminded to ignore these fake emails and not to download the attachment.

bogus emails

The modus operandi of the bogus email by fraudsters to deceive the victims is as follows:
  • Intended victims receive emails entitled “Security Verification” purportedly from Bank Negara Malaysia informing them that there is an incoming payment for their account. The victims are required to complete security verification by downloading the attachment provided.
  • Once the person clicks/downloads on the link provided in the attachment, they would then be directed to a fake website requesting disclosure of personal financial details such as credit or debit cards details including card verification value (CVV) or other personal identification numbers (PIN).
  • Financial institutions including credit card issuers and Bank Negara Malaysia and all banking institutions will never request for personal banking information when contacting customers, be it via telephone calls, SMS or emails.


Bank Negara Malaysia advise members of the public to take the following preventive measures:-
  • Use web browsers that are up-to-date with built-in phishing filters.
  • DO NOT trust emails, calls or SMS claiming cash wins, incoming fund transfers/payments or refunds and requests for personal banking information.
  • Contact your respective banks or contact the Associations of Banks in Malaysia (ABM) toll-free service called ABMConnect at 1-300-88-9980 when in doubt of the email, SMS or calls.


For more information on financial scams activities, visit the financial fraud alert site at http://fraudalert.bnm.gov.my. Members of the public can contact or visit:
BNMTELELINK (Customer Contact Centre)
Tel: 1-300-88-5465
Fax: (03)2174 1515
Email: bnmtelelink@bnm.gov.my

To submit enquiries or complaints, type 15888
BNM TANYA [your enquiry/complaint]

BNMLINK (Walk-in Customer Service Centre)
Block D, Bank Negara Malaysia
Jalan Dato' Onn
50480 Kuala Lumpur
(Business hours: Monday - Friday, 9:00 am - 5:00 pm)

Or Visit BNMLINK branches in Bank Negara Malaysia Johor Bahru, Penang, Kuala Terengganu, Kota Kinabalu and Kuching

Or Call ABMConnect (Hotline to Association of Banks in Malaysia)
Tel: 1-300-88-9980